The Potential Death of Business Travel in Business Travel Agencies

The Potential Death of Business Travel in Business Travel Agencies We all know how the economy crash of a couple years ago hurt the travel industry.  However, the industry is doing a comeback and for the most part so are travel agents .  Yet, within the Corporate world, it’s a different story.  With a lot of young 20somethings and even 30somethings, tech savvy in the corporate/business world these days doing a lot of their online bookings through their mobile devices or in so many different kinds of travel websites, the businesses that tailor to corporate travel and business travelers solely are getting hit quite hard. Many of the Generation X and Generation Y employees would rather wrack up their own flight miles and Starwood points or True Blue points than to book with big corporate travel company like American Express Global Business Travel or a Carlson Wagonlit Travel to name a few.  These same employees are the ones that do many of their shopping online through their mobile devices or computers.  They like to save money and cut corners where necessary in order to save themselves or their company a buck. This has the big Corporate Travel companies scrambling around trying to figure out what will work for them best and has them talking about  Gamification.  This would be their solution and hoping to entice employees with leader boards, badges and hotel perks like upgrades or free nights. This scrambling of the big companies is actually helping the smaller travel agencies that also provide corporate travel to big businesses.  These smaller agencies may not just emphasize in business travel and may sell all types of tour packages and air+hotel, but this is exactly why they are benefiting.  They don’t care about badges and leader boards and still always offer free upgrades, free nights and can easily add in the flight miles to whatever air is booked when possible.  Charming Asia Tours would be a perfect example of a smaller travel agency benefiting from big businesses scrambling around and the Gen X & Y employees doing their own thing and deterring away for those big companies.